Return & Exchange Policy

At The BRB Club we want you to love what you wear. If something isn’t right, we’re here to help.

📅 Return & Exchange

At The BRB Club, we want you to love what you wear. If something isn’t right, we’re here to help make it right.

1. Return & Exchange Window

You can request a return or exchange within 2 days (48 hours) of delivery.

Requests made after 48 hours from delivery may not be accepted.

To be eligible, the product must be:

Unworn
Unwashed
Undamaged
Unaltered
With all original tags and labels attached
In its original packaging, wherever applicable

All returned products are subject to inspection before an exchange, replacement, or refund is approved.

2. Size Exchange

Ordered the wrong size? No worries.

You can request a size exchange within 2 days (48 hours) of delivery, subject to availability.

The product must be:

Unworn
Unwashed
Undamaged
Unaltered
With all original tags and labels attached
In its original packaging

Exchange Availability

Size exchanges are subject to stock availability.

If the requested size is unavailable, we may offer an alternative resolution depending on the circumstances.

A size issue by itself does not qualify for a cash refund. We recommend choosing an exchange whenever the required size is available.

3. Damaged, Defective or Incorrect Products

If you receive:

A damaged product
A defective product
A wrong product
A wrong colour
A wrong size due to an error on our part

please contact us within 2 days (48 hours) of delivery.

Please provide clear photographs or a short video showing the issue. This helps our team verify the claim quickly.

If the issue is confirmed to be our error, we will provide an appropriate resolution, which may include a replacement, exchange, or refund, depending on the circumstances and product availability.

No exchange shipping fee will be charged when the issue is confirmed to be caused by an error on our part.

4. Non-Returnable / Non-Exchangeable Conditions

Returns or exchanges may not be accepted if:

The product has been worn or washed
The product has been altered or modified
Original tags or labels have been removed or damaged
The product has been damaged after delivery due to misuse or improper care
The product has stains, odour, signs of use, or other conditions that prevent it from being resold
The product is returned without required packaging or accessories, where applicable
The request is made after the 2-day / 48-hour window

Products purchased during sale or promotional offers are not eligible for return or exchange unless the product is damaged, defective, or incorrectly supplied by us.

Minor colour variations caused by individual screen settings or display devices are not considered product defects.

5. How to Request a Return or Exchange

To request a return or exchange, contact us within 2 days (48 hours) of delivery:

Email: support@wearbrb.com
Phone / WhatsApp: +91 99812 98918

Please provide:

Your Order ID
Reason for the request
Clear photographs or videos of the product, where applicable

Our team will review your request and provide the next steps.

Please do not send any product back without receiving return instructions from our team.

6. Return Verification & Quality Check

For damaged, defective, or incorrect products, we may request photographs or videos before approving the return.

Once an approved return reaches us, the product will be inspected.

The returned product must meet the conditions mentioned in this policy.

If the returned product does not meet the required conditions, we reserve the right to reject the return or exchange.

7. Exchange Shipping Charges

Customer-Initiated Size Exchange

For a customer-initiated size exchange, a flat ₹99 exchange shipping fee will apply.

This fee covers the applicable reverse pickup and reshipping costs associated with the exchange.

The ₹99 fee applies when the exchange is requested because:

The customer ordered the wrong size
The customer wants a different available size
The customer requires an exchange for personal fit or preference

The ₹99 exchange shipping fee is separate from the original order amount and will be communicated before the exchange is processed.

Wrong, Damaged or Defective Product

If the product received is confirmed to be wrong, damaged, or defective due to an error on our part, NO ₹99 exchange shipping fee will be charged.

In such cases, The BRB Club will arrange or provide the applicable return and replacement shipping solution.

8. Exchange Processing & Delivery

Once your exchange has been approved and the original product has been received and successfully inspected, the replacement product will generally be dispatched within 7–10 business days, subject to product availability and operational conditions.

Delivery after dispatch will depend on your location and our standard shipping timelines.

9. Returns & Refunds

Where a return is approved and a refund is applicable, the refund will be processed according to our separate Refund Policy.

For prepaid orders, eligible refunds will generally be processed through the original payment method.

For Partial COD orders, the ₹50 Partial COD processing charge is non-refundable in accordance with our Refund Policy.

10. Partial COD & RTO

If you choose Partial COD, you pay ₹50 online at the time of placing the order, while the full order value remains payable at delivery.

For example:

Order value: ₹899
Paid online: ₹50
Payable at delivery: ₹899

If you refuse or fail to accept the shipment and the order becomes RTO (Return to Origin), the ₹50 Partial COD processing charge will not be refunded.

For complete details, please refer to our Refund Policy.

11. Important Notes

All returns and exchanges are subject to verification and quality inspection.
We recommend checking your product and size as soon as you receive your order.
Please retain the original packaging and tags until you are completely satisfied with your purchase.
We reserve the right to reject requests that do not meet the conditions of this policy.
Slight colour variations caused by different screens or display settings are not considered defects.
Exchange availability depends on current stock.
The ₹99 exchange shipping fee applies only to customer-initiated exchanges. It does not apply when the exchange is required because of a confirmed error on our part.

12. Contact Us

For any questions regarding returns or exchanges, contact:

The BRB Club
📧 support@wearbrb.com
📱 +91 99812 98918

Support Hours:
Monday to Saturday — 10:00 AM to 6:00 PM
Sunday — Closed

nge Window

You can request a return or exchange within 48 Hours of delivery
Requests made after 48 Hour will not be accepted

🔄 Exchanges (Size / Issue Based)

We offer exchanges in the following cases:

Size doesn’t fit
You received a damaged or defective product
You received the wrong item

Conditions:

Item must be unused, unwashed, and in original condition
Tags must be intact
Exchange is subject to stock availability

💳 Returns & Refunds

Refunds are issued only in case of damaged, defective, or incorrect products
For size issues, we recommend opting for an exchange instead of a refund.
The replaced product will be delivered within 7-10 business days.

Refund Process:

Once approved and inspected, refunds are processed within 5–7 business days
Refund will be credited to your original payment method

🚫 Non-Returnable Items

The following items are not eligible for return or exchange:

Products purchased during sale or discount offers
Items that are used, washed, or without tags
Accessories (if applicable)

📦 Reverse Pickup

Reverse pickup will be arranged by us in most serviceable areas
In case pickup is not available, you may be asked to ship the product to us

💸 Return Shipping Charges

For defective/wrong items → Free
For size exchange → may include a flat ₹99 exchange shipping fee

📩 How to Request a Return or Exchange

📧 support@thebrbclub.in
📱 +91 99812 98918

Please include:

Your Order ID
Clear photos of the product (for damaged/wrong items)

⚠️ Important Notes

Items must pass a quality check after return
We reserve the right to reject returns that do not meet the conditions of this policy.
Slight color variations due to screen differences are not considered defects.