Refund policy
At The BRB Club, we aim to keep our refund process simple and transparent. Refunds are issued only where a refund is applicable under our Return & Exchange Policy or Cancellation Policy.
Please review the applicable policy before requesting a refund.
1. Eligibility for Refund
A refund may be provided in applicable situations, including:
- An eligible prepaid order is successfully cancelled before processing or dispatch.
- A product is confirmed to be defective, damaged, or incorrectly supplied by us and a refund is approved instead of a replacement or exchange.
- A returned product is approved for a refund after inspection.
- A payment has been successfully deducted but the order was not created.
- A duplicate payment has been made for the same order.
Refunds are subject to verification and the applicable terms of our policies.
2. Refunds for Prepaid Orders
For eligible prepaid orders, refunds will generally be processed to the original payment method used to make the payment.
Once a refund is approved, we generally initiate the refund within 3–5 business days.
The actual time taken for the amount to appear in your bank account or payment method may vary depending on your bank, payment gateway, or financial institution.
3. Partial COD Refunds
We offer Partial COD on our website.
Under Partial COD:
- The customer pays ₹50 online at the time of placing the order.
- The full order value remains payable at the time of delivery.
- The ₹50 payment is an additional COD processing charge and is not deducted from the order value.
Example
For an order worth ₹899:
Prepaid:
₹899 paid online
Partial COD:
₹50 paid online + ₹899 payable at delivery
Total amount paid under Partial COD: ₹949
4. Non-Refundable Partial COD Charge
The ₹50 Partial COD processing charge is non-refundable if the order:
- Is refused by the customer
- Is not accepted at the time of delivery
- Becomes RTO (Return to Origin)
- Is returned because of an incorrect or incomplete address provided by the customer
- Is returned because the customer was unavailable or failed to accept the shipment
- Is cancelled after processing or dispatch due to the customer's request or actions
The ₹50 charge is retained to cover part of the processing, handling, and logistics costs associated with the COD shipment.
5. Refunds After a Successful Partial COD Delivery
If a Partial COD order has been successfully delivered and the product subsequently qualifies for a refund under our Return & Exchange Policy, the eligible refund will be calculated based on the applicable circumstances.
The ₹50 Partial COD processing charge will not be refunded.
Any eligible product refund will be processed after the returned product is received and successfully inspected.
For size-related issues, customers should refer to our Return & Exchange Policy, as size-related requests are generally handled through exchange rather than a cash refund.
6. RTO Orders
RTO (Return to Origin) refers to an order that could not be successfully delivered and is returned to us by the courier.
An order may become RTO due to reasons including:
- Customer refusing to accept the order
- Customer being unavailable during delivery attempts
- Incorrect or incomplete delivery address
- Incorrect phone number or contact information
- Customer choosing not to accept the shipment
For Partial COD orders, the ₹50 COD processing charge will not be refunded if the shipment becomes RTO due to customer-related reasons.
7. Cancellation Refunds
Cancellation of an order is subject to our Cancellation Policy.
If an eligible prepaid order is successfully cancelled before processing or dispatch, the applicable amount will be refunded to the original payment method.
Once an order has been processed or shipped, cancellation may no longer be possible.
For Partial COD orders, the ₹50 COD processing charge may be non-refundable if the order has already entered processing or dispatch.
8. Shipping Charges
Shipping charges, where applicable, may be non-refundable unless the refund is due to an error on our part, such as:
- Wrong product shipped
- Wrong size or colour shipped due to our error
- Damaged product
- Confirmed manufacturing defect
The ₹50 Partial COD processing charge is non-refundable in accordance with this policy.
9. Failed or Duplicate Payments
If your payment has been deducted but your order was not successfully created, please contact us with your payment or transaction details.
After verification, if we confirm that the payment was deducted without a successful order being created, we will initiate the applicable refund or reversal.
If a payment is accidentally made more than once for the same order, the duplicate payment will be refunded after verification.
The time required for the refund to appear in your account depends on your bank or payment service provider.
10. Refund Method
Eligible prepaid refunds will generally be processed through the original payment method, wherever technically possible.
For eligible refunds relating to Partial COD orders, we may request your bank account or UPI details to process the applicable refund.
The ₹50 Partial COD processing charge will not be included in the refund where it is designated as non-refundable under this policy.
11. Refund Processing Time
Once a refund has been approved and all required verification has been completed, we generally initiate the refund within 3–5 business days.
After initiation, the time taken for the refund to reflect in your account depends on your:
- Bank
- Payment gateway
- Card issuer
- UPI provider
- Other applicable financial institution
12. Refunds Are Subject to Verification
We reserve the right to verify the order, payment, product condition, return status, and other relevant information before approving a refund.
A refund will only be issued where the order qualifies under the applicable policy.
13. Contact Us
For questions regarding refunds or payment-related issues, please contact us:
The BRB Club
Email: support@wearbrb.com
Phone / WhatsApp: +91 99812 98918
Support Hours:
Monday to Saturday — 10:00 AM to 6:00 PM
Sunday — Closed